Support
Klofy is built by a small company in the Netherlands. Mail arrives with the person who writes the code.
support@klofy.app. We aim to answer within one business day.
What helps us answer faster
- The address of your store, so we can find the right installation.
- Which app you are writing about, if more than one is installed.
- What you expected to happen and what happened instead. A path or a screenshot beats a description.
Common questions
Does removing a Klofy app undo the fixes it made?
No. Every redirect Klofy creates is a normal Shopify URL redirect, stored in your store. It stays exactly where it is when the app is gone.
Can Klofy see my customers or my orders?
No. It does not request the Shopify permissions that would allow it, so the data is not available to it at all. See the privacy policy for the full list.
Will it change anything without asking?
No. Klofy reports what it finds, and writes only what you approve. Each change is logged so you can reverse it.
Something on my server was requested by Klofy. What is that?
See our crawler page, which explains the user agent and how to reach us about it.
Reporting a security issue
Mail support@klofy.app with the details and give us a reasonable window to fix it before publishing. We will confirm receipt within two business days.