Who we are
Klofy is a product of Kloeth Digital B.V., established in Maarssen, the Netherlands. Chamber of Commerce number: 42106998. For privacy questions, email support@klofy.app.
What Klofy processes
Klofy helps Shopify merchants find and manage broken redirects and 404 pages. To provide the app, we process the Shopify shop domain and technical app-session data. Redirect monitoring records page paths, referring hosts and browser class. It does not store visitors’ IP addresses, cookies or browser fingerprints.
If a merchant connects an AI client through Klofy, we process the connection, its approved access scope and the technical credentials needed to keep that connection secure. The store owner can revoke the connection in Klofy at any time.
Weekly monitoring emails
For stores with monitoring included, Klofy can send a weekly service update when it finds new issues. The email is sent to the store owner’s Shopify email address, which Klofy retrieves at send time and does not store in its own database. Store owners can switch these emails off in Klofy Settings or use the unsubscribe link in an email.
Service providers
We use Shopify to operate the app and retrieve store information, Hetzner to host the application, and Brevo to deliver weekly emails. These providers process data only as needed to provide their services to Klofy.
Retention and deletion
We keep app data only for as long as it is needed to operate Klofy, resolve support requests or meet legal obligations. When Shopify sends a required data deletion request, Klofy processes it through Shopify’s privacy webhooks.
Your choices and rights
You can manage app access, AI connections and weekly email preferences in Klofy. Depending on where you live, you may have rights to access, correct, delete or restrict the processing of your personal data. Contact us at support@klofy.app to make a request.
Changes to this notice
We may update this notice when Klofy or the law changes. The date above shows when it was last updated.