1. Who these terms are for
These terms govern the agreement between Kloeth Digital B.V. (“Klofy”, “we” or “us”) and the business using Klofy (“you”). Klofy is intended for Shopify merchants using the app for their business. Anyone installing the app or approving a connection must be authorised to act for that business.
Kloeth Digital B.V. is established in Maarssen, the Netherlands. You can contact us at support@klofy.app.
2. What Klofy provides
Klofy helps you review redirects, investigate 404 visits, explore historical URLs and find potential destinations in your catalogue. Available functions and limits depend on your selected plan. AI connections and sharing access with another eligible store are subject to the permissions and plan requirements shown in the app.
3. Your store and your choices
You are responsible for keeping access to your store secure, authorising users and reviewing the changes you request. Use Klofy only for stores and data you are permitted to manage. Do not use the service to bypass access restrictions, interfere with other stores, distribute malicious content or unlawfully access data.
When you share plan access with another store, each store remains responsible for its own users, data and configuration.
4. Suggestions and redirects
A recommendation is information to help you make a decision. It is not a promise that two products are equivalent, that every relevant destination has been found, or that a redirect will improve traffic, rankings or sales. Catalogue information may be incomplete or change after a suggestion is generated.
Review material differences such as brand, dimensions and intended use. Klofy checks live pages before creating a redirect, but those checks cannot establish every commercial or technical consequence of a change. Creating a redirect changes your store’s navigation behaviour.
5. AI connections
If you connect an AI client, you authorise access within the permissions approved for that connection. Depending on the permissions you choose, that client may be able to request changes. Review those permissions carefully and revoke connections you no longer need.
AI clients are separate services with their own terms and privacy practices. Their interpretation of Klofy’s information is not a guarantee from Klofy. You remain responsible for the instructions you give and the access you authorise.
6. Plans and payments
The price, billing period and applicable limits are those shown when you approve a plan in Shopify. Recurring charges continue according to that billing approval until the subscription is cancelled. Any taxes or other applicable billing details are shown through the relevant billing process.
Changes to your plan are handled through the available Shopify billing flow. The effect of an upgrade or downgrade on access and charges is shown during that process. Contact support@klofy.app if you believe an app charge is incorrect or want to request a refund; requests are considered in light of the circumstances and applicable law.
7. Ending your use
You can stop using Klofy and uninstall it through Shopify. Confirm that any associated subscription is cancelled in Shopify’s billing interface. Outstanding charges may still be payable. Turning off weekly emails or revoking an AI connection does not cancel your app subscription.
Uninstalling Klofy does not mean that redirects already created in Shopify are removed. Review any store changes you want to keep or undo before uninstalling. Data handling after uninstalling is described in our privacy notice.
8. Availability and changes
We aim to keep Klofy useful and reliable, but uninterrupted or error-free operation is not guaranteed. The app depends on Shopify and other service providers, and may be affected by maintenance, API limits, outages or changes to those services.
We may update the service or restrict access where reasonably necessary to address security risks, misuse, legal obligations or unpaid charges. Where practicable, we will explain a material restriction and provide an opportunity to resolve it.
9. Data and ownership
You retain your rights in your store content and data. You permit us to process that information as needed to provide Klofy and carry out your authorised instructions. Our privacy notice explains how personal data is handled.
Klofy’s software, branding and original materials remain ours or our licensors’. Your subscription allows you to use the service for its intended purpose; it does not transfer ownership of the software or brand.
10. Responsibility and disputes
Each party remains responsible for its obligations under these terms and applicable law. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. No particular business outcome is promised by use of the service.
Please contact us first if you experience a problem so we can try to resolve it together. These terms are governed by Dutch law, subject to any mandatory protections that apply.
11. Updates and contact
If these terms change, we will identify the updated version and provide appropriate notice of material changes before they take effect. Changes will not retroactively remove rights that have already arisen.
For questions about these terms, email support@klofy.app.